Highest standards of hospitality
Which criteria do you use when planning the interior of a hotel? What decisions underlie the design selection?
Like each of the five Victor's Residenz-Hotels in Saarland, the Victor's Residenz-Hotel Schloss Berg is dedicated to a special theme, each house has a motif. Here it is the epicurean Roman world: our main house, which is modelled on a classical Roman villa, is reminiscent of the era of Roman splendour and ancient viticulture. The Roman theme is a recurrent theme throughout the hotel: Playful ornaments, extravagance, luxurious Roman Suites and mural paintings visually address the theme. The treatments in the spa also revive Roman bathing culture. Vinotherapy, for example, had already been done by the Romans to boost well-being.
How can you ensure the high expectations of quality and materials of your clientele?
My expectations are very high, which is why I have only chosen first-class and selected products for the furnishings. What my travels to other five-star hotels in Germany and Europe have confirmed to me is true: To create a real home feeling, the best is just good enough for our guests.
To what extent must aspects of functionality be taken into account in the equipment and choice of materials in order to meet cleanliness requirements and hygiene standards?
When choosing furniture, I naturally have to pay attention to functionality and hygiene standards; a floor covering or a cupboard can be as extraordinarily beautiful as it is, but if the housekeeping have to spend too much time cleaning it, it is not compatible with our economic goals.
Would you say that you apply higher, more meticulous hygiene standards than other hotels? Is there a superior idea in this respect?
Cleanliness is considered one of the most important criteria when choosing a hotel. Housekeeping must have extensive knowledge in the surface treatment of high-quality materials, as Victor's Residenz-Hotel Schloss Berg is equipped with exquisite and first-class furnishings that require special care in cleaning. A superior idea, if you will, applies in all Victor's Residenz-Hotels, whether in Berlin, Leipzig or here in Perl on the Moselle: we are uncompromising when it comes to cleanliness, hygiene and orderliness. A high standard that applies in all areas: in the spa, but also in each room and each bathroom. Our architects knew how to use wall tiles and floor tiles so perfectly that even the design of the bathrooms matches the overall ambience.
Your hotel is home to the three-star restaurant Victor's Fine Dining by Christian Bau. His cuisine combines French influences with the flavours, techniques and traditions of Japan. Is it a balancing act to combine this purist cuisine with the opulence of the castle?
Our guests feel completely at home with us and many find the stylistic "break" between the classic, fairytale castle rooms and the concept of Victor's Fine Dining Restaurant stimulating and interesting; I see a contemporary excitement between the Renaissance castle and the cuisine.
Christian Bau has been cooking at Schloss Berg for many years. Here he has taken the cuisine to a whole new level.
Christian Bau has a free hand in many respects: for the interior design of his restaurant, he made suggestions and we decided together on design, table culture and the entire furnishings. Materials used for floors and walls, for example, are first subject to functionality and hygiene, which of course does not detract from their noble design.
Does a free spirit like Christian Bau, who has freed himself from all the requirments of traditional cuisine, have to accept compromises?
Like all of us, Christian Bau has to make compromises from time to time. After all, he also contributes to the company's success. However, he makes no compromises when it comes to the ingredients he uses; here the rule is: it must always be of the highest quality, with respect to the seasons and nature. Christian Bau's credo is: "We want to make guests happy with what we do", I have nothing to add to that!